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Stakeholders: There are numerous stakeholders involved in the recent digitization of mental health services. For example, by partnering with Uwill, members of the Michigan Association of State Universities get access to discounted services and tiered pricing contingent upon the number of students and institutions that sign up for the platform (Bamforth). Additionally, the actual entities, or branches of the University of Michigan, responsible for managing the partnership with Uwill are the University Health Services and Counseling and Psychological Services (CAPS) (Anderson). Finally, the university’s new chief behavioral health strategist, Kelcey Stratton, is responsible for working with Uwill and SilverCloud to implement them into the university’s plan to prioritize mental health.
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Ethical Considerations: There are important ethical considerations to keep in mind when imagining mad/neurodivergent futures that include digitizing mental health services. For example, the partnership with Uwill provides students access to licensed therapists in all 50 U.S. states and even a few international options as well (Dodge). However, telehealth laws are typically made and enforced by state legislatures, which can vary from state to state. Therapists licensed in one state may still need to ensure that they abide by the laws and regulations in the state in which their student patient resides if necessary. Another main ethical consideration is patient privacy and data security. Shifting to digitized mental health services raised flags regarding the exchange of sensitive information and the confidential nature of the patient-counselor relationship (Zeavin 99). Digital mental health services also include the risk of data security issues such as the potential hacking of video appointments or recordings being leaked (Houser). It is the responsibility of the care provider to ensure that the confidentiality of the appointment is not compromised.
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